Some people introduce a problem as a method of creating a conversation, not seeking a solution. These people want to bond over a common issue, Tannen wrote.<\/p>\n
If you just try to fix the problem, you are robbing the person of that bonding experience, which may make them feel alienated from you, Tannen wrote.<\/p>\n
How do you know if your staffer wants a solution or a conversation?<\/p>\n
Perhaps the best way to determine motive is just to ask. The question “Are you asking me to solve your problem or sympathize with you?<\/em>” can help you know what the staffer expects. However, be sure to ask the question with a sincere tone, not one that makes the staffer feel belittled if they just wants to talk things out.<\/p>\n Sometimes the staffer may want conversation and a solution. They may want to talk out an issue and come to a solution. It’s also possible that the staffer knows what to do, but just wants to discuss the issue with you to have their thoughts confirmed.<\/p>\n Regardless of what the staffer is seeking from the conversation, clarifying their intentions before the chat starts will help you both feel more fulfilled by the exchange, resulting in a more positive working relationship.<\/p>\n
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![\"profKRG\"](\"http:\/\/studentpress.org\/acp\/wp-content\/uploads\/sites\/3\/2015\/09\/profKRG-150x150.jpg\")
Dr. Kenna Griffin is an assistant professor of mass communications and director of student publications at Oklahoma City University. She is the author of the\u00a0